Nancrede Engineering, EST. 1932

Industrial & High Purity Water Systems and Service
High Quality Parts Since 1932

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Ordering, Shipping & Returns

Please read the following information very thoroughly, as the guidelines listed will be strictly followed by Nancrede Engineering. We try very hard to provide the best value to customers with low prices and accurate technical support information. Nancrede Engineering would love to have the opportunity to serve you.

Special Volume Pricing or Shipping Estimates

Customers must submit a request for special volume pricing or shipping estimates before the order is placed. No shipping adjustment will be applied once an order is processed. All requests for pricing adjustments or shipping estimates requested after orders have been submitted will be ignored.


Additional Shipping Instructions

Please enter additional shipping instructions in the "additional order instructions" field displayed during the ordering process. This field is for special shipping instructions or order clarifying information. Product or shipping questions should be asked via the "Contact Us" section prior to order submission. The following requests will be ignored:

  1. Request for us to call when an order ships

  2. Requests to cancel an order if the ordered product is not in stock or does not meet another criteria

  3. Request for information about a specific product, system or application.

Stock Availability / Shipping Methods

Customers must call 1-800-820-9021 to check available stock before requesting shipping other than standard ground shipping. Expedited shipping is offered at an additional cost, however, you must contact Nancrede Engineering prior to order placement to verify item is in stock and capable of being expedited to you. Request for expedited shipping without verification that the item is in stock may result in your order not being received in the requested time frame, as we may need to acquire stock before the order can be shipped. No refunds will be granted under this situation and because of the volatile nature of inventory amounts, no specific delivery day can be guaranteed. We do not apply extra surcharges for expedited shipping.

"Shipped Best Way” means we will ship your order using the most cost effective method of shipping and add the cost to your final invoice. It does not mean free shipping.


Lead Times / Cancellations / Restocking Fees

Customers are required to check lead times before placing an order. Order cancelations due to a lead time longer than what was quoted by Nancrede Engineering will be granted at no charge to the customer. All other cancelations will be subject to a 25% restocking fee. If the order has already shipped, a 25% restocking fee will apply to the order, without exception. Customers must receive confirmation from customer service of an order cancellation.


Returns

Requests for return more than 90 days after order initiation will not be granted. All returns initiated more than 30 days after the invoice date will be subject to a 25% restocking fee.


Discounts / Coupons

Coupon code values cannot be applied after orders are submitted.


Orders Greater than $2500

Hard copies of purchase orders are required for orders greater than $2500 and can be faxed to 317-255-4727. Please reference your order number on your fax.

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